Frequently asked questions
How do I cancel my subscription?
You can cancel anytime from your account settings. Just head to your profile, tap on ‘billing’, and choose ‘cancel subscription’. You’ll still have access until the end of your current billing period.
How do I get a refund?
We offer a 7-day money-back guarantee on first-time subscriptions. If you’re not happy, email us at support@careerteen.com and we’ll sort it out.
How can I contribute to CareerTeen?
We’re always looking for fresh voices! If you’re a teen with ideas, a creator, or someone with a cool career story to share, visit our “get involved” page or email us at contribute@careerteen.com.
Does CareerTeen have a media pack?
Yes! Our media pack includes logos, brand guidelines, and press info. You can request it by emailing media@careerteen.com.
How do I reset my password?
Just click “forgot password” on the login page. We’ll email you a link to reset it. If you don’t see it, check your spam folder.
I’ve found content or messaging that I feel isn’t safe, how can I report this?
Please let us know immediately by using the “report content” button or emailing safety@careerteen.com. We take your safety seriously.
Is the CareerTeen site GDPR compliant?
Yes, CareerTeen is fully GDPR compliant. We respect your privacy and only collect the info we need to give you the best experience.
Are payments secure?
Absolutely. All payments are processed using trusted, encrypted payment providers. Your info is safe with us.
Is the CareerTeen site secure?
Yes, we use strong encryption and follow industry best practices to keep your data and activity protected.
Do I need a subscription to use CareerTeen?
You can access some content for free, but a subscription unlocks all courses, tools, and rewards. We also offer student discounts.
Is there a free trial?
No, but you can cancel your subscription at any time.
Can I use CareerTeen if I live outside of New Zealand?
Yes! CareerTeen is available worldwide. Some content may be specific to your region, but most resources work globally.
Can parents or teachers access CareerTeen too?
Totally. We have dedicated hubs for parents and educators, plus tools to support your teen’s journey.
How do I get my CareerTeen resume or portfolio?
Head to your dashboard, click ‘export resume’, and download it as a PDF. You can also build a shareable portfolio link.
How often is new content added?
New content drops every week—including fresh videos, real-life career stories, and new challenges.
Can I suggest a course or topic?
Yes! We love feedback. Drop your ideas through the “suggest a course” form in your dashboard.
What should I do if I think my account has been hacked?
Change your password right away and contact us at support@careerteen.com. We’ll help secure your account quickly.
How is my progress tracked?
CareerTeen automatically tracks your lessons, achievements, and goals. You’ll see everything in your personal dashboard.
Does CareerTeen have a mobile app?
A mobile app is on the way! For now, the site works great on phones and tablets just bookmark it for easy access.
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