Effective Date: 13 July 2025
CareerTeen is committed to providing clear, accessible, and timely support for all users, students, caregivers, and educators.
1.1 Email:
support@careerteen.org.nz (responses between) 9am–5pm NZT
1.2 Help Centre: Available through FAQs
Technical assistance with accounts or access
2.1 Questions about subscriptions or payments
2.2 Reporting inappropriate or concerning content
2.3 Content-related questions or feedback
3.1 Urgent issues (e.g. access blocked): within 1 business day
3.2 General inquiries: within 2–3 business days
If you feel your issue hasn’t been resolved:
4.1 Reply to your support case asking for an escalation
4.2 We will assign a senior support representative within 2 business days
If still unresolved, you may submit a written complaint under our dispute process (see terms & conditions)
5.1 We aim to support every user with respect and care. In return, we ask users and caregivers to communicate respectfully and provide accurate information to help resolve issues.
6.1 We are committed to improving accessibility. Please contact us if you require support for hearing, vision, or mobility needs.
7.1 All policies above are governed by New Zealand law and subject to updates. Continued use of CareerTeen constitutes acceptance of these terms.
