Privacy policy

Effective Date: 13 July 2025

At CareerTeen, we value your privacy especially that of young users. This Privacy Policy outlines how we collect, use, store, and protect personal data in accordance with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR).

1. Information we collect

1.1 Account Info: Name, email address, age range, country
1.2 Learning Data: Courses accessed, progress, achievements
1.3 Payment Info: Handled securely by Stripe CareerTeen does not store payment details
1.4 Technical Info: IP address, device/browser data, cookies (see Cookie Policy)

2. Why we collect this information

2.1 To create and manage user accounts
2.2 To deliver personalized learning and content
2.3 To communicate important updates
2.4 To monitor platform safety and performance

3. Consent and parental controls

3.1 Normal text.Users under 16 must have parental or guardian consent.
3.2 We support caregiver-managed accounts and encourage open dialogue between youth and trusted adults.

4. How we protect your data

4.1 Secure hosting and encryption protocols
4.2 Limited access to data by staff and service providers
4.3 Periodic reviews of data security measures

5. Your rights

Under GDPR and NZ Privacy Law, you have the right to:

5.1
Access your data
5.2 Correct your data
5.3 Request deletion of your account and data (right to be forgotten)
5.4 Opt out of marketing communications and cookie tracking
5.5
Requests can be made to support@careerteen.org.nz We respond within 10 business days.

6. Cookies and tracking

6.1 We use cookies for functionality, analytics, and personalized learning. You can manage cookies in your browser or via our cookie settings banner.

7. Third-party data processors

7.1 LearnWorlds LMS & analytics (Privacy Policy)
7.2 Stripe Payment processing (Privacy Policy)
7.3 ElevenLabs AI speech technology (Privacy Policy)

8. Data retention

8.1 Data is retained only as long as needed to provide Services or comply with legal obligations.
8.2 Inactive accounts are deleted after 24 months of inactivity.

10. Changes to this policy

10.1 CareerTeen reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Contacting us

Contact us support@careerteen.org.nz for any questions or data-related requests
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